Policy

Return & Exchange

Defect on Arrival (DOA)

- In the unlikely event that on the day of receipt, your product shows sign of serious hardware defect upon its first use, you are entitled to return and exchange of another iPhone unit in respect of your order.

- Please contact our team at the soonest time (not later than 48 hours from order receipt), with the information below:

(i) Screenshot of Order Number and Product;

(ii) Photo / Video of Parcel;

(iii) Photo / Video of Product Defect; and

(iv) Screenshot of Device Details.

- Our team will provide prompt assistance to guide on the return and exchange procedure for your convenience. It shall constitute a fair acknowledgment of the product's good working order if we do not receive any notification of issue from yourself within 48 hours of order receipt.

Upgrade Device

- Within 7 days from your first receipt of order, you are entitled to return your device in its original condition and upgrade to another product by top-up of the price difference, subject to the company's review and arrangement.

- Please contact our team within the said period on your interest to upgrade your current device. This is only applicable for orders placed on official website, and there will be no extra charges for the aforesaid exchange.

Refund

Sales are Final

- All sales of goods are non-refundable once payment has been made, subject to below terms and the company's review.

Change of Mind

- We can accept return and refund due to Change of Mind or other personal reasons, provided that the product (together with the free gift accessories) are returned in original condition with proof of purchase, in 7 days of purchase. Please contact our team within the said period to register the return. We shall not be liable to the shipping cost and condition cost of the return items.

- Once the return is reviewed and approved, the refund will be processed to your payment method and the refund amount shall subject to an agreed deduction of 5% processing fee based on the order price.

- The refund will be effected within 3 working days upon the approval of the return.

Refund in lieu of Exchange

- In the case of DOA above and you wish to proceed with Order Refund rather than Product Exchange, we can accept return and refund in original condition with proof of purchase, in 48 hours from order receipt. Please contact our team within the said period to register the return. We shall not be liable to the shipping cost and condition of the return items.

- Once the return is reviewed and approved, the refund will be processed to your payment method, and the refund amount shall subject to an agreed deduction of 3% processing fee based on the order price.

- The refund will be effected within 3 working days upon the approval of the return.

*Note:

The above refund terms are applicable for direct / website orders only.
All requests exceeding the relevant timeframes above, will be considered and processed under "Trade-In & Upgrade" program.

Privacy

Fone Depot (“we”, “us”, or “our”) values your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, make purchases, or use our services.

By using our website or providing us with your personal information, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

1.1 Personal Identification Details

- Full name

- Identity card/passport number (only when legally required)

- Date of birth

1.2 Contact Information

- Email address

- Mobile/telephone number

- Billing and delivery address

1.3 Transaction Information

- Payment details (processed securely via third-party payment providers)

- Order history and purchase details

- Trade-in device details

1.4 Technical & Usage Data

- IP address, browser type, and device information

- Website usage patterns and browsing history

- Cookies and similar tracking technologies (see Section 8)

2. How We Collect Your Information
We may collect information from you through:

- Direct interactions: When you create an account, place an order, request a quotation, submit a trade-in, or contact customer service.

- Automated technologies: When you browse our website, certain information is collected automatically via cookies and analytics tools.

- Third parties: Information from payment processors, delivery partners, and marketing affiliates.

3. How We Use Your Information

We use your personal information for purposes including but not limited to:

- Processing and fulfilling orders

- Providing warranty and after-sales support

- Processing trade-in transactions

- Improving our website and services

- Sending order updates and service notifications

- Providing promotional offers and marketing communications

- Detecting and preventing fraud or misuse of our services

- Complying with legal obligations

4. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. However, we may only share your information with trusted third parties for the purposes described above, including:

- Logistics partners for delivery and order tracking

- Payment service providers for payment processing

- IT service providers for website hosting and maintenance

- Legal authorities when required by law or to protect our legal rights

5. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your personal data is no longer required, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or alteration, including:

- Secure payment gateways for all online transactions

- Encrypted storage for sensitive information

- Restricted access to personal data on a need-to-know basis

7. Your Rights Under PDPA

You have the right to:

- Access your personal data held by us

- Request corrections to any inaccurate or outdated information

- Withdraw consent for marketing communications

- Request deletion of your personal data (subject to legal or contractual limitations)

For the above actions, please contact us at hello@fonedepot.my.

8. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and to analyze website traffic. Cookies help us remember your preferences and improve our services. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites. We encourage you to read their privacy policies before providing personal information.

10. International Transfers

Where necessary, your personal data may be transferred to and processed in countries outside Malaysia. We will ensure such transfers comply with applicable data protection laws.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updated versions will be posted on our website with the “Last Updated” date.