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Warranty
[Peace of Mind, Guaranteed]
At Fone Depot, we stand behind the quality of every iPhone we deliver. While each device is thoroughly tested and handpicked by our team, we understand that electronics can occasionally present unexpected issues.
Thus, we provide a "comprehensive" warranty policy designed for your peace of mind.
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Automatic
3 Months Warranty
Covers all manufacturer's defects, including Battery, Screen display, Camera, Motherboard, etc.
In-House
Service Team
Professional service team available to advise, diagnose and service your iPhone for any issues or defect.
Online Software
Assistance
Remote software reboot and setting guidance to resolve iOS and performance issues — without needing a visit.
Free Pick-up
& Return
Device Pick-up: KL & Klang Valley
Return Delivery: All states of Malaysia.
Hassle-free, all cost borne by us .
Service Report
Accessible
Stay informed — We provide a detailed summary of every inspection or repair done for your iPhone's service, in full digital report.
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Extendable Warranty
- 6M / 9M
Optional coverage for added peace of mind — extend your protection and enjoy priority service for your iPhone
up to 6 months or 9 months.
What's Not Covered
Personally caused factors, including:
- Wear and Tear
- Consumable Parts
- Accident / Physical Damage
- Water Damage
- Lost or Stolen Device
- Opened Housing (seal removed)
- Modification or Jailbreak
What's Covered
All device manufacturer's defects, including:
- Screen Display
- Motherboard
- Camera
- Face ID
- Battery & others
How to Claim
STEP 1
- Identify and confirm the issues encountered.
STEP 2
- Contact us by (WhatsApp / Email) and provide Order ID with description of the issue (photo / video).
STEP 3
- A Service Assistant will be arranged for your case, with detailed steps and resolutions.
STEP 4
- Follow the service instructions on your device. If the issue remains, our Service Assistant will guide you on the Return & Service procedure for further diagnosis on your device.
